The loss of your internet connection may occur for several reasons, but it usually means that one or more devices on your home network have lost connectivity or need to be power-cycled.
- First thing you should do is call 623-363-3823 and choose option 9 to see our network status before anything
- Check the following:
- Make sure the power adapter (also called Power over Ethernet Cable or Pigtail) for the roof antenna is plugged in and working. (This AC power supply typically has a white LED on it.)
- Make sure the physical network cables are connected to the wall plug, the computer, and any other network devices. Make sure all network devices are plugged in and have power.
- If this does not solve the issue do the following: Power cycle the roof antenna or “radio”, by unplugging the power adapter. Wait at least 90 seconds, then plug the device back in. NOTE: If the power adapter is plugged into a power strip, power cycle the power adapter itself, not the power strip.
- If you have a router, wireless router, or other network device, power cycle the device(s) by unplugging the power cord. Wait at least 90 seconds, then plug the device back in. NOTE: If the router or other network device is plugged into a power strip, power cycle the router/device itself, not the power strip.
- Make sure the Internet and network settings for your computer are correct, and reboot your computer. If you are connecting wirelessly with a laptop, make sure the wireless feature is turned on and that you are within range of your wireless router.